If you are out when your parcel is being delivered, do not panic, Royal Mail will leave a failed delivery card. You can then collect from your local royal mail store or arrange a new delivery. If you have any additional issues, please contact [email protected]
We are so sorry that your order has not arrived, please contact us immediately at [email protected] with your order reference and we will look into this for you.
We are so sorry that your order has arrived and is damaged! Please contact us as soon as possible on [email protected] with your order reference and a photo of the damaged item, once the damage has been reviewed we will do our very best to replace the item for you.
All returns must be made within 14 days of delivery or collection. Products must be returned in a saleable condition so that we can process the return. All returned products must be unused and in their original packaging. Refunds will be processed within 14 days of receiving the goods back.
All returns must be posted recorded signed delivery to L’ABU SKIN, Blyth House, Hordern Road, Wolverhampton, WV6 0HS
When returning any items please use a tracked delivery service to ensure your parcel arrives back to us successfully. If you do not use a tracked delivery service, we are not responsible if the item or items aren’t received.
Strictly no returns or exchanges on any special offers.
For items purchased from other online platforms, you will be required to contact the original place of purchase; as when you choose to buy through these outlets you are committing to their individual terms and conditions regarding refunds and returns.
If you have any problems with the order you have received, please do not hesitate to contact our team at [email protected] – referencing your order details
If you would like to cancel your order, please contact [email protected] with your order details. If your order has not yet been dispatched will you receive a refund immediately. If your order has been dispatched, you will be refunded upon the order arriving back at our warehouse (Also allowing 10-14 working days for this to be processed)
Unfortunately once the order has been processed you cannot change the delivery address, if you are quick and the order is still pending, contact [email protected] and customer services will look at this for you
We would ask that you get in touch with us at [email protected] within 14 days of dispatch of your order, for us to investigate any missing parcels as a priority
We do I very best to ensure stock is always available, however sometimes, as our products are handmade within the UK, deliveries vary. If a product is out of stock, and the website does not mention a restocking date, please email [email protected] and we will do our best to advise on restocking dates.
